Jira Service Management

{"xsrfToken":"b00c1874-e4cc-45e4-9cd3-e46f845fa638_f560cea25ffc06f3feac04f5fcbc841756b51007_lout","branding":{"id":"2","key":"ts","name":"TRAKTRAIN Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the TRAKTRAIN Help Center","sharedPortalName":"TRAKTRAIN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TRAKTRAIN Help Center","sharedPortalName":"TRAKTRAIN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#695ffc","helpCenterTitleColor":"#695ffc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5ea5d212-8734-4553-82c8-c6c315e46aa5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmQ1NDk2Ny1kNmMyLTQyNTctYTMwMS02NzRkYTIxN2Q0OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlYTVkMjEyLTg3MzQtNDU1My04MmM4LWM2YzMxNWU0NmFhNSI6WyJyZWFkIl19LCJleHAiOjE2NTYxMTE3MDksIm5iZiI6MTY1NjExMTEwOX0.yWB7OFC0GNQdg86M5Xa12QLd9paM-TBssrkUFucYNlk&client=2bd54967-d6c2-4257-a301-674da217d48a&height=300&mode=fit","bannerMediaApiFileId":"5ea5d212-8734-4553-82c8-c6c315e46aa5","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"ts","projectId":10007,"serviceDeskId":2,"name":"TRAKTRAIN Support","description":"Welcome! You can raise a TRAKTRAIN Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"31","name":"Dispute","descriptionHtml":"","callToAction":"Dispute","introHtml":"Received disputes from Paypal and Stripe","icon":10508,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"27","name":"Advertising","descriptionHtml":"","callToAction":"Advertising","introHtml":"If you have questions about instrumentals advertisements or have a product (other than instrumentals) that you want to advertise, select this option to contact us.","icon":10480,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[9],"key":""},{"id":"32","name":"Stations submission","descriptionHtml":"","callToAction":"Stations submission","introHtml":"If you want to submit your tracks for stations - please choose this option and provide us with Traktrain links for your beats. We will get to you shortly!","icon":10490,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[9],"key":""},{"id":"30","name":"Collaboration offer","descriptionHtml":"","callToAction":"Collaboration offer","introHtml":"If you have a company and want to partner with us to sell merchandise or other related subjects, select this option to contact us.","icon":10499,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"29","name":"TRAKTRAIN Store","descriptionHtml":"","callToAction":"TRAKTRAIN Store","introHtml":"If you want to sell your kits, collaborate with us on merchandise, or have any other questions about our TRAKTRAIN Store, contact us here.","icon":10496,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[10],"key":""},{"id":"28","name":"Mix & Mastering","descriptionHtml":"","callToAction":"Mix & Mastering","introHtml":"Whether you want an instrumental mixed or a song mastered, we can help you. Select this option to contact us.","icon":10470,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[9],"key":""},{"id":"25","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[10],"key":""},{"id":"26","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10476,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"20","name":"Payment problem","descriptionHtml":"","callToAction":"Payment problem","introHtml":"Choose this if you have questions about buying tracks (as a customer), selling tracks (as producer), purchasing services from TRAKTRAIN, or if you want to perform a refund.","icon":10483,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"19","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help with profile setup, configuring features, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"22","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[7],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Report a problem"},{"id":10,"name":"Ideas and suggestions"},{"id":9,"name":"Services"},{"id":7,"name":"General"}],"orderMapping":{"9":[27,32,28],"10":[25,26,30,29],"8":[19,20,24],"7":[22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"TRAKTRAIN Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}