{"xsrfToken":"960c82c63d3e3d4c33e4966c8a4ff0233e9eeb8c_lout","branding":{"id":"2","key":"ts","name":"TRAKTRAIN Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the TRAKTRAIN Help Center","sharedPortalName":"TRAKTRAIN Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the TRAKTRAIN Help Center","sharedPortalName":"TRAKTRAIN Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#695ffc","helpCenterTitleColor":"#695ffc","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5ea5d212-8734-4553-82c8-c6c315e46aa5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmQ1NDk2Ny1kNmMyLTQyNTctYTMwMS02NzRkYTIxN2Q0OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlYTVkMjEyLTg3MzQtNDU1My04MmM4LWM2YzMxNWU0NmFhNSI6WyJyZWFkIl19LCJleHAiOjE3NDM4MjIyMDgsIm5iZiI6MTc0MzgyMTYwOH0.YvVqwthq_Ps_aSh31Rq6_EcMt7GiWc3GdaHCPPAJx4E&client=2bd54967-d6c2-4257-a301-674da217d48a&height=300&mode=fit","bannerMediaApiFileId":"5ea5d212-8734-4553-82c8-c6c315e46aa5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ts","projectId":10007,"serviceDeskId":2,"name":"TRAKTRAIN Support","description":"<p>Welcome! You can raise a TRAKTRAIN Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"27","name":"Advertising","descriptionHtml":"","callToAction":"Advertising","introHtml":"<p>If you have questions about instrumentals advertisements or have a product (other than instrumentals) that you want to advertise, select this option to contact us.</p>","icon":10480,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[9],"key":""},{"id":"30","name":"Collaboration offer","descriptionHtml":"","callToAction":"Collaboration offer","introHtml":"<p>If you have a company and want to partner with us to sell merchandise or other related subjects, select this option to contact us.</p>","icon":10499,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"36","name":"Get Personalized Advice","descriptionHtml":"","callToAction":"Get Personalized Advice","introHtml":"<p>Submit a ticket — and we’ll help uncover growth opportunities for your business.</p>","icon":10584,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[9],"key":""},{"id":"28","name":"Mix & Mastering","descriptionHtml":"","callToAction":"Mix & Mastering","introHtml":"<p>Whether you want an instrumental mixed or a song mastered, we can help you. Select this option to contact us.</p>","icon":10470,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[9],"key":""},{"id":"22","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[7],"key":""},{"id":"20","name":"Payment problem","descriptionHtml":"","callToAction":"Payment problem","introHtml":"<p>Choose this if you have questions about buying tracks (as a customer), selling tracks (as producer), purchasing services from TRAKTRAIN, or if you want to perform a refund.</p>","icon":10483,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[8],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"32","name":"Stations submission","descriptionHtml":"","callToAction":"Stations submission","introHtml":"<p>If you want to submit your tracks for stations - please choose this option and provide us with Traktrain links for your beats. We will get to you shortly!</p>","icon":10490,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[9],"key":""},{"id":"25","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[10],"key":""},{"id":"26","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"19","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with profile setup, configuring features, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[8],"key":""},{"id":"29","name":"TRAKTRAIN Store","descriptionHtml":"","callToAction":"TRAKTRAIN Store","introHtml":"<p>If you want to sell your kits, collaborate with us on merchandise, or have any other questions about our TRAKTRAIN Store, contact us here.</p>","icon":10496,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[10],"key":""},{"id":"31","name":"Dispute","descriptionHtml":"","callToAction":"Dispute","introHtml":"<p>Received disputes from Paypal and Stripe</p>","icon":10508,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://traktrain.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Report a problem"},{"id":10,"name":"Ideas and suggestions"},{"id":9,"name":"Services"},{"id":7,"name":"General"}],"orderMapping":{"9":[36,27,32,28],"10":[25,26,30,29],"8":[19,20,24],"7":[22]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYmQ1NDk2Ny1kNmMyLTQyNTctYTMwMS02NzRkYTIxN2Q0OGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4MjI4MDgsIm5iZiI6MTc0MzgyMTYwOH0.3a4bMJVtkJcsAEru5vDEs7YjJlcmSaYlBx2H6kouyq8","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"2bd54967-d6c2-4257-a301-674da217d48a","tokenDurationInMins":20}},"sharedPortal":{"name":"TRAKTRAIN Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=traktrain","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"960c82c63d3e3d4c33e4966c8a4ff0233e9eeb8c_lout","baseUrl":"https://traktrain.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://traktrain.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2bd54967-d6c2-4257-a301-674da217d48a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"22d4749a629a49e88a9079e9ae3003cf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}